Thank you for purchasing our online fitness programs at ilmona.com.

Please read this policy carefully before completing your purchase.

1. Digital Services – No Refund Policy

All products and services provided on this website are digital services, including online fitness programs, workout sessions, nutrition guidance, and related content.

Due to the digital nature of these services and the immediate access granted upon purchase, all sales are final.

By completing your purchase, you acknowledge and agree that:

  • No refunds will be issued under any circumstances
  • No exchanges are offered
  • Purchases cannot be cancelled once completed
  • No partial refunds will be provided for unused time, missed sessions, or unused portions of the program

Access to the program is considered full delivery of the service, regardless of usage.

2. Subscription Programs (If Applicable)

For subscription-based services:

  • You may cancel your subscription at any time before the next billing cycle
  • Cancellation will prevent future charges only
  • No refunds will be issued for the current billing period once payment has been processed

You will continue to have access until the end of the paid period.

3. Responsibility & Results Disclaimer

Our programs are designed to support a healthy lifestyle, but results vary from person to person.

We do not guarantee:

  • Weight loss
  • Muscle gain
  • Specific physical or health outcomes

Results depend on individual factors such as consistency, effort, lifestyle, and health condition.

4. Chargebacks & Payment Disputes

If a chargeback or payment dispute is initiated without first contacting us:

  • Your access to all programs and services may be suspended or permanently revoked
  • We reserve the right to provide proof of purchase and agreement to this policy to the payment provider

We strongly encourage you to contact us directly to resolve any issue before initiating a dispute.

5. Contact Information

If you have any questions regarding this policy, please contact us:

Fircircle FZE
Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates

Phone: +971 527513845
Email: ilmonahamza@gmail.com